Return and Refund Policy

Return and Refund Policy

Effective Date: [I6/4/25]

Thank you for shopping at [Lume Lux]. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Returns

We accept returns on most unused and unopened beauty tools within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order number or receipt) is required.

  • Items that have been used, damaged through misuse, or returned without original packaging may not be eligible for a refund.

Items that are non-returnable:

  • Used or opened products for hygiene reasons (e.g., facial rollers, makeup brushes, or any item that comes into contact with the skin).

  • Clearance or final sale items.

  • Gift cards.

To initiate a return, please contact our customer support at [your email] with your order number and reason for return. We will provide instructions and a return shipping address.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • If the item is not eligible for a refund, we will notify you and return it to you at your expense.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at [your email] with your order number and photos of the item. We will arrange for a replacement or refund at no additional cost to you.

4. Exchanges

We do not offer direct exchanges. If you want a different product, please return the original item (if eligible), and place a new order for the item you prefer.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • First, check with your bank or credit card provider.

  • Then contact us at [your email] if the issue persists.

If you have any further questions, please contact our customer support team at [gizabussiness03@gmail.com]